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Cancellations, Rescheduling and No Shows
- As a courtesy, we make reminder calls to each of our scheduled clients the day before a scheduled appointment using the information provided to us.
- It is the responsibility of the client to inform us of any change of personal information such as phone numbers, mailing address, e-mail address and any other pertinent information.
- In consideration of our scheduled clients we ask that each client make every effort to be on-time to their appointment. If a client is 15 minutes late or beyond we may need to reschedule the appointment for another day & time.
- If an appointment needs to be cancelled or rescheduled we require a 24 hour notice otherwise the client will be considered a no-show appointment.
- If you fail to notify us of your need to cancel or reschedule within 24 hours of your appointment date, you will be charged a $50.00 cancellation fee.
Children
- For safety reasons we ask that arrangements be made for supervision for any child under the age of 12.
- Children of any age are not allowed in the laser, injectible of aesthetics room as this provides a danger to them.
Payment Options
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We accept Visa, MasterCard, American Express, Credit/Debit cards, and cash. We do not accept personal checks.
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We offer low- to no-interest patient financing options through Chase Health Advance Financing options. You will find helpful information at: www.chasehealthadvance.com
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The initial consultation is complimentary. If you choose to purchase a package we require 50% of the total to be paid prior to booking an appointment. Then balance is payable at the time of 1st treatment.
(Exceptions made is at the discretion of the business office)
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All follow-up visits not included in a package purchases is at a cost of $25.00 each.
Insurance
- Since the majority of our treatments and services are performed on an elective basis and are considered cosmetic in nature, we do not accept or bill insurance.
Refund Policy
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Package purchases and single treatment forms are signed by the client at time of purchase and are non-refundable. No exceptions will be considered.
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Services are sold in packages to increase consistency and compliance of treatment regimen leading to enhanced outcomes. Package purchases are discounted and non-refundable.
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Any used portion of a package may be eligible for credit towards other services or product.
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Products purchased at our clinic may be returned within 10 days for a clinic credit only. You may exchange product within the 10 day grace period and pay the difference or receive a clinic credit for the difference of the purchase.
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If any questions arise regarding funds available, treatment regimen, or questions regarding a refund, our financial consultant will return your call within 3-4 business days.
We do not accept walk-in appointments. All appointments regarding services, finances, clinical and administrative need to be scheduled with the consultant responsible for that area.
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